Return Policy

退货政策

2026.09.04更新

下单前想先和大家温馨说明一下配送相关的情况 🤍

请大家下单时确认好收货地址及联系方式，并在包裹寄出后留意物流信息，尽量确保包裹可以顺利收取。由于包裹寄出后需要由承运商进行配送，实际运输过程中偶尔可能会出现一些我们无法预料或控制的情况，例如配送延误、投递失败、自提点或包裹柜无法接收等。即使地址填写无误，收件人也没有任何疏忽，包裹仍有可能最终被退回。

如果包裹最终因配送问题被退回，相关损失将由 Chiidou Bakery 与收件人共同承担：我们会承担包裹退回所产生的额外运费，但由于面包为新鲜制作的食品，退回后无法再次销售，因此原订单将无法退款。如果因为个人地址原因造成退货，会额外产生退货运费，需要由个人全部承担。很遗憾，PostNL 对此类退回产生的额外运费也不会进行赔偿。

遇到配送问题时，我们一定会尽力与承运商沟通、查询物流情况，并协助大家处理。但由于包裹寄出后的配送过程并不在我们的控制范围内，也希望大家能够理解其中可能存在的配送风险。

因此，也请大家在下单前确认自己可以接受以上配送情况。 如果对这一配送风险有所顾虑，也建议在下单前再慎重考虑一下 

🤍感谢大家的理解、体谅，也谢谢大家一直以来对 Chiidou Bakery 的支持。

 

 

感谢您的订购！由于我们是一家小型手作烘焙坊，所有面包皆为下单后新鲜制作，属于易腐食品，因此不接受退货或换货。

如果由于个人原因造成包裹退回，需要您额外自行承担由于退货产生的运费。

但我们非常重视您的满意度：
如果您收到的商品有误，或在运输过程中损坏，请在收到后24小时内通过邮件联系我们（附上照片和问题说明），我们会尽力妥善处理。

请注意：

  • 手工面包在外形、色泽上可能会有轻微差异，属于正常现象。

  • 运输过程中的延误非我们所能控制，敬请理解。

感谢您支持我们的手作面包事业！

 

Return Policy 

Update 2026.09.04

📦 A little note about delivery

Before placing your order, we would like to kindly share a little note about delivery 🤍Please make sure that your delivery address and contact details are correct, and kindly keep an eye on the tracking information after your parcel has been shipped to help ensure a smooth delivery.

As the delivery process is handled by the courier once your parcel has been shipped, there may occasionally be situations that are beyond our control, such as delivery delays, unsuccessful delivery attempts, or issues with parcel lockers or pickup points. Unfortunately, even when the address is correct and neither the sender nor the recipient has done anything wrong, a parcel may still be returned to us.

If a parcel is ultimately returned due to a delivery issue, the resulting loss will be shared between Chiidou Bakery and the recipient. We will cover the additional return shipping cost, but as our bread is freshly made and cannot be resold once returned, we are unfortunately unable to refund the original order. Returns due to personal address issues will incur additional return shipping costs, which you will be responsible for. Unfortunately, PostNL does not reimburse the additional shipping costs resulting from such returns either.

Whenever a delivery issue occurs, we will always do our best to contact the courier, check the tracking information and assist with the situation. However, once a parcel has been handed over to the courier, the actual delivery process is unfortunately outside of our control.We therefore kindly ask you to consider and accept this delivery risk before placing an order.

If you have any concerns about this, please feel free to consider whether delivery is suitable for you before ordering.

Thank you so much for your understanding and support of Chiidou Bakery 🤍

 

 

Thank you for your purchase! As we are a small artisan bakery specializing in freshly made breads, all of our products are made to order and perishable. For this reason, we do not accept returns or exchanges.

If the package is returned due to personal reasons, you will need to bear the return shipping costs yourself.

However, your satisfaction is important to us.
If you encounter any issues with your order — such as receiving the wrong item or a damaged product — please contact us within 24 hours of delivery at [your email] with a photo and a detailed description of the problem. We will do our best to make it right.

Please note:

  • Because our breads are handmade in small batches, slight variations in shape or color are normal and not considered defects.

  • We cannot take responsibility for delays caused by shipping carriers.

Thank you for your understanding and for supporting our small business!